“A lender’s internal workflow and processes need to be right, but it is equally as important for a lender’s third-party vendors to have their internal workflow and processes correct as well. The adage goes, you are the company you keep, and that is more true in the mortgage industry than it’s ever been…. Now is the time to evaluate your vendors and ask yourself, ‘What has my vendor done for me lately?’” ─ Mark Mackey, vice president of International Document Services.